Refund Policy

Effective Date: May 27, 2026 | Last Updated: May 27, 2026

1. Introduction

At Taco Time, we are committed to providing our customers with high-quality food products and an exceptional dining experience. We understand that there may be instances where an order does not meet your expectations, and we want to ensure that every concern is addressed fairly and promptly.

This Refund Policy governs all purchases made through our website tacotime-meal.click and applies to all food orders, catering services, and any other products or services offered by Taco Time. This policy is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission (FTC) Act and any relevant state-level regulations.

2. Eligibility Conditions for Refunds

We want every customer to be satisfied with their order. You may be eligible for a refund or replacement under the following conditions:

• You received an incorrect order that does not match what was placed on your receipt or order confirmation.
• Your food arrived in an unsatisfactory condition, including items that were spoiled, contaminated, or unsafe for consumption.
• Your order was significantly different from the description provided on our menu or website.
• You experienced a missing item from your order that was confirmed on your receipt but not delivered.
• Your delivery was significantly delayed beyond the estimated time provided at the time of ordering, rendering the food unacceptable for consumption.
• You were charged an incorrect amount for your order due to a billing error on our part.
• Your order was never delivered and could not be located by our delivery partner.

3. Timeframes for Refund Requests

To ensure that all refund requests are handled efficiently and that we are able to properly investigate the issue, all requests must be submitted within the timeframes outlined below:

Refund requests submitted outside of these timeframes may not be eligible for a full refund. However, Taco Time will consider late submissions on a case-by-case basis at our sole discretion.

4. Non-Refundable Items and Services

Certain items and circumstances are not eligible for refunds. These include, but are not limited to:

• Change of Mind: Refunds will not be issued simply because you changed your mind after placing your order, especially once the food preparation has begun.
• Consumed Items: Food that has been substantially consumed will not be eligible for a refund unless a quality or safety concern is identified.
• Customized Orders: Items that were prepared with specific customizations requested by the customer (such as special dietary requests or modifications) are non-refundable unless the customization was not followed correctly.
• Promotional or Discounted Items: Items purchased as part of a limited-time promotional offer or with a discount code may be subject to different refund terms, which will be clearly stated at the time of the promotion.
• Delivery Fees: Delivery fees are non-refundable unless the non-delivery of the order was entirely the fault of Taco Time or our delivery partner.
• Service Fees and Taxes: Applicable service charges and sales taxes are non-refundable.
• Gift Cards and Vouchers: Purchased gift cards and vouchers are non-refundable but may be transferred to another customer at the discretion of Taco Time.

5. How to Request a Refund — Step-by-Step Process

If you believe you are entitled to a refund, please follow the steps outlined below to submit your request:

1. Step 1 — Gather Your Information: Before contacting us, please have the following details ready: your full name, order number, date and time of purchase, the issue you experienced, and any supporting evidence such as photographs of the food or delivery packaging.
2. Step 2 — Contact Us: Reach out to our customer support team via email at [email protected] or visit our website at tacotime-meal.click to submit a refund request through our contact form. Please use the subject line "Refund Request — [Your Order Number]" to help us locate your order quickly.
3. Step 3 — Provide Details: In your message, clearly describe the issue you encountered. Include your order number, the specific items affected, the nature of the problem, and any photographic evidence if applicable.
4. Step 4 — Review Process: Our customer support team will review your request within 1 to 3 business days. We may contact you for additional information or clarification during this period.
5. Step 5 — Resolution: Once your request has been reviewed and approved, we will notify you of the outcome. If a refund is approved, it will be processed according to the timelines specified in Section 6 of this policy. If your request is denied, we will provide you with a clear explanation.

6. Refund Processing Times by Payment Method

Once a refund has been approved, processing times may vary depending on the payment method used at the time of purchase. Please refer to the table below for estimated timelines:

Please note that processing times are estimates and may be affected by your financial institution's processing schedules. Taco Time is not responsible for delays caused by third-party payment processors or banks.

7. Partial Refunds

In some situations, a partial refund may be issued rather than a full refund. Partial refunds may apply under the following circumstances:

• Only a portion of the items in your order were incorrect, missing, or unsatisfactory.
• The food quality issue affected only part of your order, and the remaining items were acceptable.
• A promotional discount was applied to your order that limits the refundable amount.
• The customer contributed to the issue through incorrect order information provided at the time of purchase.
• The delivery was delayed but the food was still acceptable upon arrival, warranting a partial refund of delivery fees only.

The amount of any partial refund will be determined at the sole discretion of Taco Time based on a fair assessment of the circumstances. We will always strive to ensure that our resolution is reasonable and equitable.

8. Exchange Policy

In lieu of a monetary refund, Taco Time may offer an exchange or replacement for certain situations. Our exchange policy works as follows:

• Incorrect Items: If you received the wrong item, we will arrange for a replacement of the correct item to be delivered or made available for pickup at no additional charge, subject to availability and operational hours.
• Missing Items: Missing items will be resent as soon as possible or credited to your account for use on a future order.
• Quality Issues: If a food item does not meet our quality standards, we may offer a replacement item of equal or lesser value, depending on the circumstances.
• Store Credit: Where a monetary refund is not feasible or practical, Taco Time may offer store credit equivalent to the value of the affected items, which can be used toward future purchases on tacotime-meal.click.

Customers who wish to exchange an item rather than receive a refund should indicate this preference when submitting their refund or complaint request.

9. Cancellation Policy

We understand that plans can change. Please review our cancellation policy below:

9.1 Online and Delivery Orders

• Orders may be cancelled within 5 minutes of placement for a full refund, provided that food preparation has not yet commenced.
• Once food preparation has begun, cancellations will not be accepted, and no refund will be issued.
• To cancel an order, you must contact us immediately at [email protected] with your order number and request for cancellation.

9.2 Catering and Large Group Orders

• Catering orders cancelled more than 72 hours (3 days) before the scheduled event date are eligible for a full refund.
• Catering orders cancelled between 24 and 72 hours before the event date are eligible for a 50% refund.
• Catering orders cancelled less than 24 hours before the event date are not eligible for a refund, as ingredients and staffing will have already been committed.
• Any deposit paid for catering services is non-refundable if the cancellation is made within 24 hours of the event.

9.3 Scheduled Pre-Orders

• Pre-orders may be cancelled up to 2 hours before the scheduled pickup or delivery time for a full refund.
• Cancellations made within 2 hours of the scheduled time are not eligible for a refund.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Taco Time is committed to resolving all disputes in a fair and transparent manner. The following dispute resolution process applies:

10.1 Internal Review

If your initial refund request is denied or you are dissatisfied with the resolution offered, you may request an internal review by emailing [email protected] with the subject line "Dispute — [Your Order Number]." Please include a detailed explanation of why you believe the initial decision was incorrect, along with any additional supporting documentation. Our management team will review your case within 5 business days and provide a final internal decision.

10.2 Chargeback Rights

Nothing in this Refund Policy limits your rights to initiate a chargeback through your credit card issuer or payment processor if you believe you have been improperly charged. However, we encourage you to contact us directly before initiating a chargeback, as we are often able to resolve issues more quickly through direct communication.

10.3 Consumer Protection Agencies

If you believe your consumer rights have been violated, you have the right to file a complaint with the Federal Trade Commission (FTC) at ftc.gov or with your state's Attorney General's office. Customers located in California also have rights under the California Consumer Privacy Act (CCPA/CPRA) and may contact the California Attorney General for assistance with consumer protection matters.

10.4 Informal Mediation

Before pursuing formal legal action, both parties agree to attempt to resolve any dispute through good-faith negotiation or informal mediation. Either party may request mediation by notifying the other in writing, after which both parties will agree on a mutually acceptable mediator.

10.5 Governing Law

This Refund Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the United States and the applicable state laws of the state in which Taco Time operates, without regard to conflict of law principles.

11. Consumer Rights Under United States Law

As a consumer in the United States, you have certain rights under federal and state law that cannot be waived by this policy. These include:

• The right to accurate and honest representation of products and services under the FTC Act.
• The right to pursue legal remedies through the appropriate state or federal courts.
• Rights afforded to you under your state's consumer protection statutes.
• In California, rights under the CCPA/CPRA relating to your personal data used in connection with your purchase.

This Refund Policy does not limit or supersede any statutory rights you may have under applicable law.

12. Policy Updates

Taco Time reserves the right to modify, update, or amend this Refund Policy at any time. Any changes will be effective immediately upon posting on our website at tacotime-meal.click. We encourage you to review this policy periodically to stay informed of any updates. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

13. Contact Information for Refund Requests

For all refund requests, questions, concerns, or feedback regarding your order, please do not hesitate to contact our customer support team. We are here to help and committed to making your experience with Taco Time a positive one.